GOLDEN GRAND says goodbye!

Every game, every win, every exciting moment – we owe it all to you. Together, we’ve made GOLDEN GRAND a special place full of entertainment, emotion, and lucky moments. For this incredible time and your trust, we thank you from the bottom of our hearts!

Sometimes, however, it’s time for a new chapter. After careful consideration, our operator – Airport Casino Basel AG – has decided to fully dedicate its passion once again to the classic on-site casino experience.

That’s why our online platform GOLDEN GRAND will close its doors on July 30, 2025.

The Game continues and so does your journey

You can keep playing on Swiss4Win. If you aren't a member already, you can register now on Swiss4Win, your go-to Swiss online casino, and enjoy a complete, secure, and certified gaming experience. All Golden Grand players who do not already have an account on Swiss4Win are entitled to exclusive gifts with no deposit required.

Continue on Swiss4Win

Got questions?

Our FAQs provide the most important information – for example, regarding account closure or withdrawals.
If you have further questions, our support team will be happy to assist you.

We wish you all the best for the future and continued good luck!

Your GOLDEN GRAND Team

Frequently Asked Questions (FAQ)

Balance & Withdrawals

What happens to my balance?

Your balance remains available until fully withdrawn.

How long do I have to withdraw my money?

Until July 30, 2025, 10:00 AM at the latest.

Will my remaining balance be paid out automatically?

No, you must actively request the withdrawal in the withdrawal section of your account

Are there fees for withdrawals?

No, we do not charge any fees for withdrawals

How long does the withdrawal take now?

1-3 business days

What happens if I don't withdraw my balance in time?

Funds that could not be paid out within 2 years must be transferred to the AHV according to law and are lost to the player. Before this deadline expires, you can still reach us by email at [email protected]

Bonuses & Free Spins

What happens to my active bonuses?

Already accepted bonuses can still be used normally based on the general bonus terms. From June 26, 2025, no new bonus offers will be made and no new bonuses can be accepted.

Can I still fulfill my bonus conditions?

Yes, within 30 days after bonus activation

Will my bonus winnings be paid out?

Yes, provided the conditions have been met.

Is there a closing bonus as compensation?

No, no further bonuses are planned.

Account Access

How long will my account remain accessible?

Until the final closure on July 30, 2025.

Can I still view my account details and transactions?

Yes, until closure.

Will my account be closed automatically?

Yes, all accounts will be deactivated afterwards

Can I still log in after closure?

No, access will be permanently blocked.

Personal Data & Privacy

What happens to my personal data?

Your data will be stored in compliance with the law and deleted after the prescribed retention period.

When will my data be deleted?

The deletion date depends on the type of data and legal retention periods

Will I receive confirmation of data deletion?

No, deletion is based on standard legal requirements. Therefore, no explicit message will be sent regarding this.

Regulatory Questions

Why is the casino closing?

The decision is based on internal strategic reasons.

Will the casino be supervised by the SFGB (Swiss Federal Gaming Board) until closure?

Yes

Can I transfer my account to another casino?

No, account transfer is not possible for data protection reasons.

What happens if I still have a complaint?

Customer support is available in the usual scope until July 30, 2025. After that, you can contact us for any inquiries by email at [email protected]

I was blocked due to gaming problems or voluntarily had myself blocked. How can I have the block lifted?

A block can only be lifted by the casino that issued the block. If the block was issued by ACB, please contact our social protection department at [email protected]

Technical Questions

What should I do if I have problems logging in or withdrawing?

Please contact our support – we'll be happy to help you.

Will there be technical support until closure?

Yes, our support is available until the last day, July 30, 2025.

Will the games be available until the last day?

Yes, the game selection remains fully available until July 30, 2025.

Emotional and General Questions

Why is the casino closing even though it was successful?

The decision to close is based on strategic considerations of the company, regardless of previous success.

Is there a successor solution or partner casino?

We recommend Swiss4Win Casino as a worthy successor

Where can I turn to in the future if I want to continue playing?

We will inform you in time via email and on our website about alternatives.